An AI customer service agent
Answers customers 24/7 across three brands, retrains nightly on its own conversations, and never invents answers.
Luxury customers expect a knowledgeable human. Chatbots fabricate, forget, and embarrass the brand. The bar was a concierge that knows the collection, never invents, and gets measurably better every week.
Seventeen modules: a curated knowledge base, an identity layer, scenario-panel scoring that grades the concierge against hard cases, correction capture that turns every mistake into training data, anti-fabrication and curiosity guardrails, and a nightly retraining job.
It serves three brands around the clock, greets expedition prospects with itinerary fluency, and its blind evaluation scores lifted measurably within weeks of the learning loop closing.
